CIFF44 Now Hiring

Box Office Assistant | CIFF44 – APPLY HERE

Seasonal / Posted January 11, 2020

Description:

  • Seasonal, $12/hour
  • Report to: Box Office Management, full-time CIFF Staff
  • Summary: The Box Office Team plays a vital role as the initial impression and the primary customer service representatives of the Cleveland International Film Festival (CIFF), which will take place March 25–April 5, 2020 at Tower City Cinemas. Box Office Assistants are responsible for providing friendly and informative customer assistance to CIFF patrons and for accurately and efficiently placing and fulfilling online, over-the-phone, and in-person ticket, gift certificate, and membership orders.

Duties and Responsibilities:

  • Set-up and break-down CIFF Box Office presence (signage, furniture, supplies, etc.) at Tower City Cinemas
  • Assist patrons by answering any Festival questions, by guiding them through the ordering process, by helping them navigate the CIFF website and Program Guide, and by directing them to appropriate person(s) or location(s)
  • Communicate efficiently and effectively with patrons and staff via email, over the phone, and in-person
  • Attend Box Office information sessions and meetings, as well as the CIFF Staff Orientation and Pep Rally

Qualifications:

  • Technical knowledge and experience a must, including operating and troubleshooting phones, laptops, printers, ticket printers, postage meters, and ecommerce platforms
  • Excellent customer service skills including the ability to offer patient, gracious, informative, and engaging customer experiences
  • Strong interpersonal skills including understanding roles and boundaries and the ability to work alone or as part of a team
  • Superior communication skills
  • Problem assessment and solving including anticipating needs and potential issues and working efficiently under pressure and with time constraints in a fast-paced and lively work environment

Preferred Qualifications:

  • Volunteer experience with Cleveland International Film Festival
  • Prior experience with ticket sales, festivals, and/or customer service

Considerations:

  • Must be 18 years of age or older to apply
  • Position may require the ability to stand for long periods of time
  • Position may require the ability to lift up to 50 lbs.
  • Box Office Team members work pre-Festival (approximately March 6th-25th) and during the Festival (approximately March 26th-April 5th)
  • Expectation of total hours worked is 60 hours (3 five-hour shifts per week for four weeks)

All Box Office team members are considered independent contractors for the Cleveland International Film Festival and are not considered employees of the organization. Scheduling is not guaranteed and can be altered prior to or even during a scheduled shift. Contracted team members are compensated only for time worked, not for time scheduled.

Important Note: Please note that seeing films during the Festival is an unlikely scenario. CIFF seasonal team members are only allowed to attend a CIFF screening if they are not scheduled and only when all other passholders, ticket holders, and Stand By ticket holders have been seated and there is still space available in the theater.


Festival Operations | CIFF44 – APPLY HERE

Seasonal / Posted January 17, 2020

Description:

  • Seasonal, $12/hour
  • Report to: Festival Operations Management, full-time CIFF Staff

Summary:

The Festival Operations Team plays a vital role at the forefront of the Cleveland International Film Festival (CIFF), which will take place March 25-April 5, 2020 at Tower City Cinemas. “Ops” are responsible for ensuring the smooth and punctual day-to-day operation of the theaters, hallways, lobbies and walkways; depending on the role assigned. The roles of Festival Operations include Theater Operations, Pre & Post Film Operations, Walkway Operations, and Equipment Operations. The Festival Operations Team is responsible for coordinating screening and theater timelines and conditions in collaboration with projectionists, volunteers, other CIFF staff and team members, and Festival guests and speakers. They also manage the organization and logistics of the Festival layout including passholder and ticket holder lines and crowd flow and control.

Duties and Responsibilities:

  • Set-up and break-down CIFF presence (signage, banners, furniture, supplies, tables, chairs, etc.) at Tower City Cinemas
  • Communicate efficiently and effectively with all constituencies via email, in person, and over radios
  • Coordinate details to keep the schedule running timely and efficiently including the seating of audiences, monitoring the timeline of pre-film announcements, Q&A/panel discussions, screening start and end times, and are responsible for clearing of the theaters, hallways, and walkways
  • Manage theater conditions including cleanliness, temperature, lighting, technical details and troubleshooting, reserved seating, and assist with the set-up and breakdown of Q&A sessions and forums
  • Track theater attendance and capacity and perform passholder and ticket holder line counts
  • Act as a liaison between and collaborate with, filmmakers, guests, sponsors, partners, volunteers, projectionists, and other CIFF team members and staff
  • Supervise volunteers by assigning tasks and training as needed
  • Greet patrons and serve as the “face of the Festival,” answering questions and directing patrons to the appropriate locations
  • Attend Festival Operations information sessions and meetings, as well as the CIFF Staff Orientation and Pep Rally

Qualifications:

  • Superior communication skills
  • Strong time management skills including prioritizing and adhering to schedules and timelines and working
  • Advanced interpersonal skills including understanding roles and boundaries and the ability to work alone or as part of a team
  • Excellent customer service including the ability to maintain a positive attitude and projecting “the Festival spirit”
  • Problem assessment and solving including proactively anticipating needs and potential concerns and resolving those issues
  • Ability to work calmly and efficiently under time constraints and pressure in fast-paced and lively work environment
  • Technical aptitude including operating and troubleshooting radios, microphones, speakers, barcode scanners, iPads, and iPod touches

Preferred Qualifications:

  • Volunteer experience with Cleveland International Film Festival
  • Experience with theater, festival, or event production

Considerations:

  • Must be 18 years of age or older to apply
  • Certain positions require the ability to stand for long periods of time
  • Certain positions require the ability to lift up to 50 lbs.
  • Festival Operations team members work just prior to the Festival and during the Festival (approximately March 21st-April 6th)
  • Minimum expectation of hours worked is 32 (4 eight-hour shifts)

All Festival Operations team members are considered independent contractors for the Cleveland International Film Festival and are not considered employees of the organization. Scheduling is not guaranteed and can be altered prior to or even during a scheduled shift. Contracted team members are compensated only for time worked, not for time scheduled.

Please Note: Watching films during the Festival as CIFF seasonal team members is a rare occurrence. Seasonal Team members are only allowed to attend a CIFF screening if they are not on scheduled to work and have obtained a free staff ticket, purchased a ticket, or are a passholder.


DCP Projectionist | CIFF44 – APPLY HERE

Seasonal / Posted December 20, 2019

Salary & Timing

  • This is a seasonal, contracted position from March 18, 2020 through April 6, 2020
    • Payment will be in the form of a stipend, paid post-festival upon completion of work
    • Hourly expectation is 7-14 hours per day, every day (including weekends)

Reports To

  • CIFF Full Time Staff
  • CIFF Programming Team
  • CIFF Projection Managers

Summary & Objective

The Cleveland International Film Festival (CIFF) is seeking organized, self-sufficient, technologically proficient, and experienced DCP projectionists to help ingest, quality test, troubleshoot, and successfully screen over 200 feature films in a 10-theater cineplex leading up to and during the 12-day festival.

Duties & Responsibilities

  • Attend CIFF Projectionist training and all-staff meetings and events
  • Collaborate with the CIFF Programming Assistant, Projection Managers, and CineSend to ensure all films have been received and tested onsite
  • Operate the projection booth during the festival – including organizing film inventory, performing quality testing, troubleshooting errors, creating DCP playlists, and running a full screening with lighting and audio commands
  • Assist the CIFF Programming Team and Projection Managers as needed

Competencies & Skills

  • Advanced organizational, problem-solving, and communication skills
  • Ability to adapt and work effectively in a fast-paced environment
  • Technical aptitude related to film and video equipment and programs
  • Experience with both PC and Mac computer systems
  • Familiarity with Quvis DCP Player, Playback Pro, and Final Cut Pro applications a plus
  • Prior DCP projection experience required, preferably in a cineplex setting